Honest Accounts from People We Have Helped

Challenge

A retired secondary school teacher contacted us after discovering that several years of SSO contributions were missing from her official records, affecting her calculated entitlement. She had not been aware of the discrepancy until she received her first pension statement.

Our Approach

We conducted a full Eligibility Review, cross-referencing her employment history with her SSO records. We identified the gap, helped her source the missing employment documentation from her previous school, and prepared a written summary of the corrected entitlement position.

Outcome

The record correction was submitted to the SSO with supporting documentation. The adjusted pension figure was confirmed in writing within eight weeks. The client described the experience as "far less frightening than I expected."

Timeline: 10 working days (review) + 8 weeks (authority response)

Challenge

A 63-year-old former government officer received a letter advising that her GPF monthly payment would be reduced by approximately 18%, citing a recalculation based on service records. The letter was written in formal Thai and did not explain the basis for the change in terms she could readily follow.

Our Approach

Nattaya reviewed the recalculation decision and identified that one period of secondment had been incorrectly excluded from her qualifying service years. We prepared a formal written appeal, with supporting documentation from the client's employment records, and submitted it within the prescribed deadline.

Outcome

The appeal was upheld. The reduction was reversed and the original monthly figure reinstated. The client also received an adjustment covering the period during which the lower amount had been paid. Timeline from instruction to outcome: approximately nine weeks.

Timeline: 9 weeks total

Challenge

A 60-year-old man had attempted to submit his pension application independently and been turned back on two occasions due to incomplete documentation. He was not sure which documents were required or how to obtain them from his former employer, who had since closed.

Our Approach

Wirat prepared a full document checklist tailored to the client's specific situation. We helped him locate his former employer's records through the Department of Business Development, sourced certified copies of the necessary documents, and organised everything into a clear file ready for submission.

Outcome

The completed file was accepted by the SSO on first submission. The client's application was processed and approved within the standard timeframe. He described the documentation service as something he wished he had sought much earlier. Total documentation work: three weeks.

Timeline: 3 weeks (documentation)